The Use of Multiple-Performance Measures in the Balanced Scorecard Would

Multiple Choice

The use of multiple-performance measures in the Balanced Scorecard would be expected to lead to all of the following EXCEPT:

A) more extensive use of financial measures such as cost and profit.
B) employees recognizing the various dimensions of their work.
C) the use of new performance measures such as customer satisfaction and employee morale.
D) group-level performance measures.