Sally, Mary, and Anne Were All Interviewed for the Retail

Multiple Choice

Sally, Mary, and Anne were all interviewed for the retail supervisor position. Sally impressed the interviewers with how she answered the questions and did an exceptional job when she role played the customer service scenarios. Sally does not meet the educational requirements for the job. Mary and Anne also both did well and they meet the educational requirements. However, because Sally really impressed the interviewer with her role play she was chosen for the job. The bias of ________ has most likely occurred.

A) personal characteristics
B) contrast effect
C) halo effect
D) horn effect
E) impression management