If an Organization's Competitive Advantage Focuses on Producing a Top

Multiple Choice

If an organization's competitive advantage focuses on producing a top quality product which of the following statements about the organization's HR system would be most accurate?

A) The selection process requires all final candidates to take a personality assessment.
B) Once hired, employees are provided with intensive quality assurance training.
C) A comprehensive safety program is instituted to reduce workers' compensation claims.
D) A full benefits package is offered to attract and retain top employees.
E) Customer service training is provided on an annual basis to keep employees up to date on how to interact appropriately with customers.