Which of the Following Statements Is False

Multiple Choice

Which of the following statements is false?

A) The use of third parties decreases the supply of a service.
B) Reservation systems can be used to alter the demand for services.
C) Customer participation in services may result in some loss of control by the service establishment.
D) The marketing department of service organizations must maintain a much closer relationship with the rest of the organization than what is typical in a goods business.
E) The use of part-time employees increases the supply of a service.