Esteban, a Manager of the Assembling Unit of Instantaneous Cars

Multiple Choice

Esteban, a manager of the assembling unit of Instantaneous Cars, comes up with an idea to reduce the possibility of defects in the final product. He decides to form a quality assurance group that would be responsible for monitoring the process, point out errors to the workers, and provide solutions for the errors committed. In this scenario, Esteban follows the total quality management approach by using _____.

A) Six Sigma
B) poka-yokes
C) lean production
D) automation