Which of These Statements About Emotional Labor and Emotion Management

Multiple Choice

Which of these statements about emotional labor and emotion management is false?

A) In some occupations, employees are trained to show feelings that are not really their own.
B) In any society, members must be socialized into what feelings to have and when they are appropriate.
C) Race is a factor in determining the amount of emotional labor one expends.
D) Middle- and upper-class parents do not teach emotional labor because it is not a requirement of most professions.