What Is Evaluated with Measurement of Changes in Profits,customer Satisfaction,and

Multiple Choice

What is evaluated with measurement of changes in profits,customer satisfaction,and operating costs?

A) the extent to which the employees have transferred new skills to the job
B) the extent to which changes in behaviour on the job have impacted the bottom-line
C) the extent to which the employees have successfully learned new KSA's
D) the extent to which employees enjoyed the learning experience