Scenario 5.2 Customer Complaint About Counter Crew

Multiple Choice

Scenario 5.2 Customer Complaint about Counter Crew
RJ's Fastfoods is a quick service restaurant.All new employees are required to provide certificates or transcripts showing that they received over 30 hours of training in server intervention and have a food safety certificate.All employees receive the company orientation DVD and accompanying booklet.The manager was continuing to receive a growing number of customer complaints about the slow service of the Counter Crew.
-Please refer to Scenario 5.2.How might the manager gather a more complete picture of the potential training needs?

A) conduct organization,task,and job analyses
B) conduct a needs analysis by meeting with the counter crew employees
C) design and evaluate a customer service training program
D) establish customer service training objectives