Scenario 5.2 Customer Complaint About Counter Crew

Multiple Choice

Scenario 5.2 Customer Complaint about Counter Crew
RJ's Fastfoods is a quick service restaurant.All new employees are required to provide certificates or transcripts showing that they received over 30 hours of training in server intervention and have a food safety certificate.All employees receive the company orientation DVD and accompanying booklet.The manager was continuing to receive a growing number of customer complaints about the slow service of the Counter Crew.
-Please refer to Scenario 5.2.What is the best step the manager could take to improve RJ's orientation?

A) provide a two hour workshop with a DVD
B) focus the DVD training on specific "serve it right"skill development
C) ensure that the orientation is a continuous process
D) ensure the DVD training covers RJ's specific food service policies and procedures