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When JetBlue Flight Attendant Steven Slater Ranted and Exited the Airplane

Question 89

Multiple Choice

When JetBlue flight attendant Steven Slater ranted and exited the airplane and Serena Williams, playing for the U.S.Open, lambasted a referee causing her to lose the match, they were reflecting:


A) emotional contagion
B) OCB
C) amygdala highjack
D) surface acting emotional labor

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