Emotional Intelligence Refers to The

Multiple Choice

Emotional intelligence refers to the:

A) ability to recognize and mange emotions in oneself and in others
B) ability to control feelings and expression of emotions in the workplace and is a type of emotion regulation
C) dynamic process through which the emotions of one person are transferred to another either consciously or unconsciously through non-verbal channels
D) ability to recognize whether a central or peripheral route to persuasion would be more useful in persuading individuals to change their attitude