Assume You Are the Manager of a Men's Clothing Department

Multiple Choice

Assume you are the manager of a men's clothing department in a large department store.Thirteen sales associates report to you; all of them are experienced.Within the past week, two customers have complained about Ellen who is the sales associate in the tie and fragrance section.No other complaints have been received concerning other sales associates.Ellen had never received complaints when she worked in other sections.Ellen has worked in the tie and fragrance section only one other time and that was only for a few days.According to Kelley's informational cues, this is a:

A) low consensus situation
B) low distinctiveness situation
C) high consistency situation
D) combination of high consensus and high distinctiveness