Groupon Recognizes That Talking to Customers, Building Relationships, and Maintaining

Multiple Choice

Groupon recognizes that talking to customers, building relationships, and maintaining those relationships are challenging and stressful but keys to the success of the business. Groupon employs a 300 person customer service department in Chicago and 700 additional customer service employees across the world. This is a big commitment and sends the clear message Groupon is managing customer service stress through:

A) self service technology
B) personal relationships
C) off shore call centers
D) All of the above