Multiple Choice
Aflac (Real World 8.2) changed its automated customer service line with the intention of delivering a "nicer" and more "competent" sounding message with an emphasis on providing a tone that was warm, conversational, even empathetic. This was an example of which type of nonverbal communication?
A) proxemics
B) kinesics
C) paralanguage
D) polyphasic
Correct Answer:
Verified
Correct Answer:
Verified
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