General Motors Encountered Significant Difficulties Implementing Quality Circles in Its

Multiple Choice

General Motors encountered significant difficulties implementing quality circles in its German plants because workers expected to be directed by supervisors. Which of the following initiatives would best address GM's problem and improve participative problem solving and decision making?

A) Provide training in participative decision making
B) Establish supervisory/worker boards
C) Develop hiring processes that select team oriented individuals
D) None of these