Sometimes the Best Strategy for Dealing with Conflict Is a Simple

Multiple Choice

Sometimes the best strategy for dealing with conflict is a simple apology. Apologies are useful social tools that can serve to end conflict and encourage forgiveness. The Science Feature of Chapter 13 reported the results of a study that investigated the components of an apology that results in reconciliation. Which of the following are consistent with the finding(s) of this study?

A) An effective apology should be brief rather than detailed.
B) Highly independent victims prefer apologies where an empathic apology for the wrong is offered.
C) Relational victims are more likely to forgive if presented with compensation for the wrong.
D) None of the above.