Jill Has Called on Marcia's Cosmetics for Several Years

Multiple Choice

Jill has called on Marcia's Cosmetics for several years.She has always been friendly to Marcia but treated the other staff with indifference.When Marcia retired,Jill lost the account for what key reason(s) ?

A) It was time for a new sales representative.
B) Jill's communication style was different from the new buyer's.
C) No one was educated about her products.
D) Jill failed to develop good personal relationships with key people.
E) No one knew her.