Match the Options Below with the Correct Phrases

Multiple Choice

Match the options below with the correct phrases:
-first-line management

A) processes, practices, techniques and tools of a specialty area
B) the expectations of a manager's behavior
C) foremen and supervisors
D) the mental capacity to conceive and manipulate ideas
E) individually and collectively setting and achieving goals by exercising related functions and coordinating various resources
F) Ben and Jerry's nationally recognized ice cream business
G) regional and district managers
H) an outcome to accomplish
I) the abilities to relate, interact, & communicate with others
J) both internal and external
K) long-term approach to customer relations
L) the various "rungs" of the organization's structural ladder
M) persons who allocate and oversee the use of resources
N) a special kind of goal
O) corporate presidents and vice presidents
P) concerned with what constitutes right and wrong human conduct
Q) features of a product or service that satisfy consumers
R) managers of specialty areas
S) includes people from differing age groups, genders, ethnic and racial background
T) getting people to follow
U) second wave of the world wide web
V) practical application of knowledge