Multiple Choice
What is the difference between customer-facing processes and business-facing processes?
A) Business-facing processes are front-office processes, customer-facing processes are back-office processes
B) Customer-facing processes are front-office processes, business-facing processes are back-office processes
C) Customer-facing processes are back-office processes, and industry-specific customer-facing processes are back-office processes
D) Customer-facing processes are back-office processes, and industry-specific customer-facing processes are front-office processes
Correct Answer:
Verified
Correct Answer:
Verified
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