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    Exam 11: Building a Customer-Centric Organizationcustomer Relationship Management
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    What Is Selling Additional Products or Services to an Existing
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What Is Selling Additional Products or Services to an Existing

Question 66

Question 66

Multiple Choice

What is selling additional products or services to an existing customer?


A) Cross-selling
B) Up-selling
C) Campaign management system
D) Customer service and support

Correct Answer:

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