In "Conversation Style: Talking on the Job," Tannen Tells the Story

Multiple Choice

In "Conversation Style: Talking on the Job," Tannen tells the story of how Amy,a manager,tried to tell her employee,Donald,how to change an unsatisfactory report.Her approach led to misunderstanding because

A) she was too direct.
B) she put Donald in a one-down position by demonstrating her superior knowledge.
C) she praised the good parts of the report before suggesting changes.
D) Donald took her comments as a personal criticism.