John Is Expected to Help Customers in the Retail Store

Multiple Choice

John is expected to help customers in the retail store as well as perform computer repair work. He feels that every time he gets started on a repair, he is interrupted and does not know whether to finish his repair or wait on the customer. John suffers from

A) role conflict.
B) role expectations.
C) role perception.
D) role identity.
E) role ambiguity.