Tim, a Cross-Functional Team Leader, Is Looking for a Way

Multiple Choice

Tim, a cross-functional team leader, is looking for a way to increase the positive feedback members of his team give to each other; team members always commented when other's did something incorrectly, but rarely thanked a team member who was helpful. Tim is attempting to influence team

A) roles.
B) norms.
C) goals.
D) objectives.
E) ethics.