Calverd Bank Was One of the First Banks to Open

Multiple Choice

Calverd Bank was one of the first banks to open a branch in the rural county of Shirles. Even after many other banks opened their branches in Shirles, Calverd Bank continues to have the biggest market share because of its excellent customer service. In the context of management, the Shirles branch of Calverd Bank illustrates _____.

A) synergy
B) efficiency
C) autonomy
D) effectiveness