Emma Works as a Receptionist at Willoware Inc

Multiple Choice

Emma works as a receptionist at Willoware Inc. As a part of her job, she is responsible not only for attending calls but also for welcoming clients and customers, keeping a record of the visitors, and mediating between visitors and managers. In the context of job design, Willoware Inc. is most likely using _____.

A) job specialization
B) task rigidity
C) job enlargement
D) task identity