Kendra Is a Retail Manager at Shonder Corp

Multiple Choice

Kendra is a retail manager at Shonder Corp. She needs to respond to customer complaints regarding a product and fix the problem. To do that, she has to decide on either scrapping the product or replacing it with a different brand. Based on the success and favorable online reviews of an alternate brand, she decides to switch to a different brand. In the context of the normative decision theory, which of the following decision styles has Kendra adopted in this scenario?

A) The AI decision style
B) The AII decision style
C) The CI decision style
D) The CII decision style