Harper Ordered a Pair of Shoes from an E-Commerce Website

Multiple Choice

Harper ordered a pair of shoes from an e-commerce website. A few days later, she received a notification from the website informing her that the delivery of her order would be delayed. She assumed that this delay has occurred because the shoe store was located in another city, even though that was not the case. This scenario illustrates the concept of _____.

A) closure
B) kinesics
C) social loafing
D) structural accommodation