Itina Global Solutions Recently Received a New Service Request from a Client

Multiple Choice

Itina Global Solutions recently received a new service request from a client. To execute this request, the managing director of the company sends out an email to all employees, containing details of the work that needs to be accomplished. In the context of formal communication channels, this scenario illustrates _____.

A) downward communication
B) upward communication
C) horizontal communication
D) lateral communication