Rekky N Brekky Is a Café Where Part of Its

Multiple Choice

Rekky n Brekky is a café where part of its employees' monthly salary depends on customer satisfaction. Eighty percent of the incentive is based on performance and the remaining twenty percent is based on customer satisfaction ratings and the quality of service. In this case, Rekky n Brekky is committed to _____.

A) line-flow production
B) total quality management
C) implementing a just-in-time program
D) internal service quality