Alaya's Secret Is a Chain of Beauty Salons, Where Part

Multiple Choice

Alaya's Secret is a chain of beauty salons, where part of the employees' monthly leaves is granted depending on customer feedback. Two days of leave are granted based on performance and the remaining three days are granted based on customers' feedback on the quality of service. In this case, Alaya's Secret is committed to _____.

A) total quality management
B) line-flow production
C) implementing a just-in-time program
D) internal service quality