Wyatt Four-Wheel Services Is a Popular Garage, Where Part of the Employees

Multiple Choice

Wyatt Four-Wheel Services is a popular garage, where part of the employees' monthly salary depends on customer satisfaction. Seventy percent of the incentive is based on performance and the remaining thirty percent is based on customer satisfaction ratings and the quality of service. In this case, Wyatt Four-Wheel Services is committed to _____.

A) internal service quality
B) line-flow production
C) mplementing a just-in-time program
D) total quality management