Taxi Companies in Many Large Metropolitan Areas Are Requiring Newly

Multiple Choice

Taxi companies in many large metropolitan areas are requiring newly licensed taxi drivers to undergo a two-day training seminar during which they learn basic etiquette in addition to a familiarity with common landmarks and street names.What is the purpose of this training?

A) to improve customer service
B) to give higher education benefits to employees
C) to promote the company image by increasing public awareness
D) to improve employee satisfaction