SCENARIO 13-1 You Are Developing a Training Manual That Will

Multiple Choice

SCENARIO 13-1 You are developing a training manual that will assist managers in designing an appropriate organizational structure for new organizations.You have included information and references for all of the key questions that managers need to answer.
The degree to which rules and regulations are used to direct employees and managers in their work is termed

A) chain of command.
B) formalization.
C) span of control.
D) departmentalization.
E) division of labour.