In Anticipation of Tax Season,Micah Is Working with the Organization's

Multiple Choice

In anticipation of tax season,Micah is working with the organization's tax preparers to determine their knowledge of current tax laws.Micah's goal is to make sure the tax preparers can deliver excellent customer service in alignment with the company's goals.If she finds they cannot provide this service,she will implement training to bring everyone up to speed.What Micah is conducting a _________.

A) competency model
B) remediation
C) training
D) needs assessment