Multiple Choice
Kimberly is a sales associate at Justice,and a customer has come to her with an item that needs to be returned.The customer said that the stitching was coming undone.Kimberly completed the return transaction for the customer.What kind of a decision did Kimberly have to make in this situation?
A) Non-programmed decision
B) Programmed decision
C) Opportunity decision
D) She did not have to make a decision here
Correct Answer:
Verified
Correct Answer:
Verified
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