Multiple Choice
Kimberly is a sales associate at Justice, and a customer has come to her with an item that needs to be returned.The customer said that the stitching was coming undone.Kimberly followed the company's policy on returns of defective merchandise and completed the return transaction for the customer.What kind of a decision did Kimberly have to make in this situation?
A) Non-programmed decision
B) Programmed decision
C) Policy decision
D) Non-policy decision
Correct Answer:
Verified
Correct Answer:
Verified
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