The Administrative Team at a Home Care Agency Is Discussing

Multiple Choice

The administrative team at a home care agency is discussing how they meet the Culturally and Linguistically Appropriate Services (CLAS) standards.Which of the following actions demonstrates the incorporation of these standards in practice?

A) Requiring a small fee so that all patients will have a translator immediately available
B) Using hand motions,pantomime,and touch to convey information
C) Requiring all staff nurses employed in the hospital to be bilingual
D) Using a computer to print index cards with essential phrases both in English and in the patient's language