Match Each Definition to the Corresponding Term.​​

Multiple Choice

Match each definition to the corresponding term.​​
-Crucial conversations

A) The gradual, unconscious mental process of absorbing ideas and taking in information that resembles the tendency of fluids to gradually soak through absorbent material
B) Strongly entrenched as habit patterns; usually start with “don’t,” “stop,” or “quit”
C) A problem-solving strategy to help two disagreeing parties dissipate their frustration and bring their opposing views to a common solution; the method requires active listening and respectful, nonjudgmental communication
D) Walking in another’s shoes and understanding what the other feels
E) Discussions that occur when there is a lot at stake, when emotions are strong, or when opinions clash; offer a strategy for handling discussions with a clear sense of desired outcomes as well as a clear sense of the desired relationships when the conversations are concluded
F) A way of expressing ideas and feelings that allows a person to stand up for rights while fully respecting the rights of others
G) Deals only superficially with the content of the communication and fails completely to address the feelings or emotions of the persons sharing in the communication
H) Feeling sorry for others
I) The listener refrains from lecturing, advising, or informing; the listener simply listens and reflects the feelings he or she perceives from seeing and hearing the other person
J) Recognizing and protecting the dignity and rights of children