Sandy Is Putting Together a Lesson Plan Cover Page for a Customer

Multiple Choice

Sandy is putting together a lesson plan cover page for a customer service training program to be provided to all retail employees. Which of the following statements should NOT be included in her lesson plan?

A) "the cost per trainee will be $250, paid by the sponsoring department"
B) "trainees will be able to probe customers' needs by using a four-step process"
C) "the training room needs to be able to accommodate 30 trainees in round tables of six"
D) "a DVD player, projector, and white-board are needed in the training room"