What Type of Challenge Did TELUS's Original Process for Sourcing

Multiple Choice

What type of challenge did TELUS's original process for sourcing external training service providers create for the company?

A) lack of consistency by vendors in interpreting TELUS's training requirements
B) a negative ROI associated with many of their training initiatives
C) lack of an integrated corporate-wide strategic training process
D) a few vendors controlling the majority of training programs, leading to complacency and a general lack of creativity in training delivery