Your Company Plans to Increase the Monthly Fees It Charges

Multiple Choice

Your company plans to increase the monthly fees it charges to its clients, starting in September. You are drafting a letter to mail to your clients, to inform them of this increase and hopefully persuade them to keep their businesses with you.
-In analyzing your audience you determine that ________.

A) the clients need to be made aware of the fees they currently pay
B) the clients need to know how your company will use the revenue from the fee increase
C) the clients don't need this information until September since that is when the increase will go into effect
D) the clients need to be told what the new fee structure is
E) the clients cannot be expected to understand your message