Which of the Following Best Exemplifies a Costly Mistake That

Multiple Choice

Which of the following best exemplifies a costly mistake that can be attributed to passive listening?

A) forgetting to reorder supplies and having work come to a standstill while you send an employee out to restock
B) taking an order so large that your factory has to run costly overtime shifts to meet the production deadline
C) failing to proof your report before making copies of it and having to reprint it after you realize this and correct the typos
D) scheduling two appointments for the same time and having to cancel on one of your clients at the last minute
E) mailing out a coupon giving customers 50% off their orders because you misheard when your boss asked you to create a coupon for 15% off