A Department Sends Out an Email to All of Its

Multiple Choice

A department sends out an email to all of its employees asking that they refrain from printing personal items on the photocopiers. Since Brian has encountered problems with this before, as well as a number of other photocopier issues, he sends out a reply-all email asking that people also do not leave coloured paper in the trays or leave the copiers jammed. In response, he receives a message from his supervisor asking that he not send out mass emails using "reply all" without clearing it with her first. Brian has most likely ________.

A) offended his supervisor because it is her job to solve departmental problems, not his
B) offended his colleagues by pointing out their abuse of the photocopier
C) violated a spoken or unspoken convention of his organizational culture in which it is expected that mass emails be sent from management only
D) violated a cultural norm
E) incorrectly used the "reply all" tool on his email