Caleb Is Responsible for Setting Up a Tool to Provide

Multiple Choice

Caleb is responsible for setting up a tool to provide customer service on his company's website. The company wants to be able to respond to customer enquiries in real time but understand that it is sometimes more convenient for customers to simply leave requests that can be answered within a few hours or days. Caleb should choose a tool that ________.

A) allows for both synchronous and asynchronous communication
B) allows for asynchronous communication only
C) allows for privacy protection
D) allows for synchronous communication only
E) allows for permanent storage of data