Which of the Following Is NOT an Advantage of Using

Multiple Choice

Which of the following is NOT an advantage of using web chats for customer service?

A) The customer sales representative may be able to offer additional services or products.
B) The company can easily keep records of the kinds of topics customers enquire about.
C) Customers can keep a record of the chat for future reference.
D) Since chats are written, there are no difficulties with local accents.
E) Many customers with the same question can be helped at once.