After Your Supervisor Agrees That an Apology Should Be Drafted

Multiple Choice

After your supervisor agrees that an apology should be drafted, you do some research on what elements should be included in an effective apology. Your research shows that companies that successfully communicate about mistakes often include all of the following elements in their apologies EXCEPT ________.

A) an acknowledgement of the mistake
B) an expression of sympathy and concern
C) an explanation of how the problem occurred
D) a description of how the problem will be prevented in the future
E) an admission of liability and financial compensation for the inconvenience