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Kaplan and Norton's "Balanced Scorecard" Includes Measures That Can Be

Question 81

Multiple Choice

Kaplan and Norton's "balanced scorecard" includes measures that can be related to three of the four quadrants of the competing values framework.Which quadrant is NOT included in the balanced scorecard?


A) Open systems
B) Rational goal
C) Internal process
D) Human relations
E) Contingency theory

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