Multiple Choice
Which of the follow statements is false about customer interaction centres (CIC) ?
A) A call centre is an example of a CIC.
B) A Help Desk is an example of a CIC.
C) In outbound telesales the sales person contacts the customer.
D) In inboard telesales the customer calls the CIC.
E) Live chat provides an advantage over telephone conversations.
Correct Answer:
Verified
Correct Answer:
Verified
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