Multiple Choice
Which of the following is FALSE of customer empowerment?
A) Customers know how to use the wisdom and power of crowds to their benefit.
B) Customers are still not entirely sure how to interact with companies online.
C) Customers have elevated expectations concerning their experiences with companies.
D) Customers are not just purchasers but advocates and influencers.
Correct Answer:
Verified
Correct Answer:
Verified
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