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____________ Turned a Really Bad Situation (Selling Bad/defective Products)into a Positive

Question 4

Multiple Choice

____________ turned a really bad situation (selling bad/defective products) into a positive by apologizing on Weibo, which demonstrated the company's willingness to quickly and successfully resolve the crisis.


A) Ikea
B) McDonald's
C) Mercedes-Benz
D) Starbucks

Correct Answer:

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